Last updated: 3 September 2026

Sora Interiors (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or submit information through a form on our website.

This policy applies to information collected through the Sora Interiors website and through forms provided on the website, including forms powered by Forminator.

1. Who we are

Sora Interiors is the organisation responsible for your personal information.

Business name: Sora Interiors
Email: rebecca@sorainteriors.co.uk
Telephone: 07889 815948
Company registration number: 16742973

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect information such as:

• your name;
• email address;
• telephone number;
• postal address or project address;
• information about your interior design or project requirements;
• information you provide when making an enquiry;
• information contained in messages or correspondence you send to us;
• any other information you choose to provide through our website forms.

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type and information about how you interact with the website. This information may be collected through cookies or similar technologies where applicable.

We do not normally collect payment or financial information through our website because we do not currently offer payment facilities through the website.

3. Information submitted through our forms

Our website uses forms to allow visitors to contact us and submit enquiries.

These forms may be provided using Forminator, a form management service/plugin. Information you enter into a form may be processed and stored by our website and/or transmitted to us so that we can respond to your enquiry.

Please only provide information that is relevant to your enquiry.

Where a form asks for optional information, you do not have to provide it unless it is necessary for us to deal with your enquiry.

4. How we use your information

We may use your personal information to:

• respond to enquiries and requests;
• discuss and understand your interior design or project requirements;
• provide information about our services;
• arrange consultations, meetings or appointments;
• prepare quotations, proposals or other project-related information;
• communicate with you about a project or potential project;
• administer and manage our business relationship with you;
• maintain records of enquiries and communications;
• improve our website, services and customer experience;
• comply with our legal and regulatory obligations;
• protect our business, website and systems against fraud, misuse or security threats.

We will only use your personal information where we have a lawful basis to do so.

5. Our lawful basis for processing

Depending on the circumstances, we may process your personal information because:

It is necessary to take steps at your request before entering into a contract.
For example, where you contact us about our services and we need your information to discuss your requirements or prepare a proposal.

It is necessary to perform a contract.
If you become a client, we may need to use your information to provide our services and manage the contractual relationship.

We have a legitimate interest.
For example, we may need to retain records of enquiries, communicate with prospective clients, administer our business and maintain the security of our website and systems.

We have a legal obligation.
We may process information where necessary to comply with applicable legal, accounting or regulatory requirements.

You have given consent.
Where consent is required, we will ask for it separately and you can withdraw your consent at any time.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without providing appropriate information and, where required, obtaining your consent.

6. Marketing communications

If we would like to use your personal information to send you marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided or by contacting us.

Submitting an enquiry through our website does not automatically mean that you have agreed to receive marketing communications.

7. Who we share your information with

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

• website hosting and technical service providers;
• Forminator and services involved in operating our website forms;
• email and communications providers;
• IT and security service providers;
• professional advisers, such as accountants, insurers or solicitors, where appropriate;
• suppliers or contractors involved in delivering services to you, where necessary;
• regulatory bodies, law enforcement agencies or other authorities where we are legally required to do so.

We do not sell your personal information to third parties.

We will only share information where there is an appropriate legal basis for doing so and, where applicable, appropriate contractual and security arrangements are in place.

8. Third-party services

Our website may use third-party services to provide functionality, security, analytics, hosting or other website features.

Depending on the services currently installed on our website, these may include:

• Forminator;
• our website hosting provider;
• email service providers;
• analytics services;
• security and spam-prevention services;
• embedded content or social media services.

The specific third-party services used by the website may change from time to time.

Where third-party services process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

9. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• ensuring the website operates correctly;
• remembering preferences;
• improving website performance;
• understanding how visitors use the website;
• protecting forms against spam or abuse.

Where cookies are not strictly necessary for the operation of the website, we will obtain consent where required by law.

You can control or disable cookies through your browser settings and, where applicable, through our website’s cookie consent controls.

The exact cookies used by the website may depend on the services and plugins currently installed.

10. How long we keep your information

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

For example, we may retain enquiry information for a reasonable period after our last communication with you in order to:

• deal with follow-up enquiries;
• maintain appropriate business records;
• establish, exercise or defend legal claims;
• comply with legal, accounting or regulatory obligations.

Where you become a client, we may retain relevant information for the duration of our relationship and for an appropriate period afterwards in accordance with our legal and business record-keeping requirements.

When personal information is no longer required, we will securely delete or anonymise it where reasonably possible.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid submitting unnecessary confidential or highly sensitive information through website forms.

12. International transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection law.

13. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law including:

• the right to be informed about how your personal information is used;
• the right to request access to personal information we hold about you;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion of your personal information in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing;
• the right to data portability in certain circumstances;
• the right to withdraw consent where we rely on consent as our lawful basis.

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of these rights, please contact us using the details in section 1.

14. Complaints

If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint is available from the ICO’s website.

15. Children’s information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website unless this is appropriate in the circumstances and handled in accordance with applicable data protection law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on this page with the date of the most recent update shown at the beginning of the policy.

17. Contact us

If you have any questions about this Privacy Policy or how Sora Interiors uses your personal information, please contact:

Sora Interiors
rebecca@sorainteriors.co.uk
07889 815948